Four layers between your parcel and a problem.
Safety is not an add-on at Faltah — it is the condition the whole network was built around.
Mandatory ID verification
No courier collects a first parcel before verifying their official identity. Name and ID are bound to one account only.
Financial escrow
Your money is held at Faltah from acceptance. If the parcel does not arrive, it returns in full to your original payment method.
QR codes at both ends
Every parcel carries a unique code scanned twice, producing a verified record of exactly when it was collected and delivered.
Live and retained tracking
The full route is recorded. If there is a dispute, the record is the reference — not anyone’s account of it.
In-app messaging
All contact happens inside Faltah. You never hand over your number, and every message is retained if you need it.
Documented dispute process
Raise a claim with photos and detail; the team reviews the record and the route before any decision.